FIBIS Shop Manager needed

FIBIS are currently in need a volunteer Shop Manager. Please read the job description below and  contact FIBIS Chairman Pat Scully (email: [email protected]) if you are interested in the position  or have any questions.

Job Description

Summary of role

• Generate and update website content (products, content, promotions)
• Work with website team to build traffic and sales via the website
• Plan, define and implement website changes and functional improvements
• Monitor key performance indicators on the website and develop plans to improve them

Key Experience

• Understanding of order management/customer fulfilment in an e-commerce context
• Experience using packages like Excel and Photoshop
• Computer literate and understanding of basic web technologies (browsers, basic HTML, data files)
• Familiar with data management
• Previous experience of website or e-commerce CMS
• Basic understanding of Google products would be desirable
• Experience of Wordpress and WooCommerce would be a plus

Detailed responsibilities would include:

General

• Update product information and content on the website
• Create banners, images, promotions etc for display on the website (using products like Photoshop)
• Update content managed areas (copy and artwork)
• Manage website configuration and parameters (eg. payment options, stock management)
• Investigate and report any operational/technical issues arising

Publications

• Despatch customer orders via Royal Mail
• Mark the order complete when despatched
• Email digital publications to the customer

Subscriptions

• Mark parent subscription orders complete once:
  • Payment is received
  • Welcome Pack despatched
  • FIBIS database account set up
• Mark renewal subscriptions complete after
  • Payment is received
  • FIBIS database access renewed

Status

FIBIS also needs another trustee, so if Shop Manager applicants are interested in also taking on trustee responsibilities they will need to attend Trustees ‘ meetings every two months, held at the British Library. There are also two public meetings: An Open meeting is held in the October/November and the AGM held in June/July each year on a Saturday, there is also an “ Away Day”, held mid-week usually in August/September.