FIBIS Shop Manager needed

FIBIS Shop Manager needed

FIBIS are currently in need a volunteer Shop Manager. Please read the job description below and contact FIBIS Chairman Pat Scully (email: [email protected]) if you are interested in the position or have any questions.

Job Description

Summary of role

  • Generate and update website content (products, content, promotions)
  • Work with website team to build traffic and sales via the website
  • Plan, define and implement website changes and functional improvements
  • Monitor key performance indicators on the website and develop plans to improve them

Key Experience

  • Understanding of order management/customer fulfilment in an e-commerce context
  • Experience using packages like Excel and Photoshop
  • Computer literate and understanding of basic web technologies (browsers, basic HTML, data files)
  • Familiar with data management
  • Previous experience of website or e-commerce CMS
  • Basic understanding of Google products would be desirable
  • Experience of WordPress and WooCommerce would be a plus

Detailed responsibilities would include:


  • Update product information and content on the website
  • Create banners, images, promotions etc for display on the website (using products like Photoshop)
  • Update content managed areas (copy and artwork)
  • Manage website configuration and parameters (eg. payment options, stock management)
  • Investigate and report any operational/technical issues arising


  • Despatch customer orders via Royal Mail
  • Mark the order complete when despatched
  • Email digital publications to the customer


  • Mark parent subscription orders complete once:
    • Payment is received
    • Welcome Pack despatched
    • FIBIS database account set up
  • Mark renewal subscriptions complete after
    • Payment is received
    • FIBIS database access renewed


FIBIS also needs another trustee, so if Shop Manager applicants are interested in also taking on trustee responsibilities they will need to attend Trustees’ meetings every two months, held at the British Library. There are also two public meetings: An Open meeting is held in the October/November and the AGM held in June/July each year on a Saturday, there is also an “Away Day”, held mid-week usually in August/September.


Trustee, website editor and social media manager for the Families in British India Society.

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