Volunteer Shop Manager image

FIBIS Shop Manager needed

02 Nov | News,

FIBIS are currently in need a volunteer Shop Manager. Please read the job description below and  contact FIBIS Chairman Pat Scully (email: [email protected]) if you are interested in the position  or have any questions.

Job Description

Summary of role

  • Generate and update website content (products, content, promotions)
  • Work with website team to build traffic and sales via the website
  • Plan, define and implement website changes and functional improvements
  • Monitor key performance indicators on the website and develop plans to improve them

Key Experience

  • Understanding of order management/customer fulfilment in an e-commerce context
  • Experience using packages like Excel and Photoshop
  • Computer literate and understanding of basic web technologies (browsers, basic HTML, data files)
  • Familiar with data management
  • Previous experience of website or e-commerce CMS
  • Basic understanding of Google products would be desirable
  • Experience of Wordpress and WooCommerce would be a plus

Detailed responsibilities would include:


  • Update product information and content on the website
  • Create banners, images, promotions etc for display on the website (using products like Photoshop)
  • Update content managed areas (copy and artwork)
  • Manage website configuration and parameters (eg. payment options, stock management)
  • Investigate and report any operational/technical issues arising


  • Despatch customer orders via Royal Mail
  • Mark the order complete when despatched
  • Email digital publications to the customer


  • Mark parent subscription orders complete once:
    • Payment is received
    • Welcome Pack despatched
    • FIBIS database account set up
  • Mark renewal subscriptions complete after
    • Payment is received
    • FIBIS database access renewed


FIBIS also needs another trustee, so if Shop Manager applicants are interested in also taking on trustee responsibilities they will need to attend Trustees ‘ meetings every two months, held at the British Library. There are also two public meetings: An Open meeting is held in the October/November and the AGM held in June/July each year on a Saturday, there is also an “ Away Day”, held mid-week usually in August/September.